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Program Operations Manager

Liquid Agency is looking for a Program Operations Manager! 

If you thrive in building consistently improving the daily operational effectiveness of an agency by using tools like Mavenlink, we’d like to meet you. 

You will work to implement and consistently improve the daily operational effectiveness of Liquid by streamlining workflows, documenting processes and ensuring teams are trained and adhering to best practices while utilizing the tools, systems, resources, and partners to their fullest potential. 

What you’ll do:

Establish and maintain the project management tool, Mavenlink, used to resource track progress, and deliver work accurately, on time, and on budget. Help troubleshoot issues as they arise. Be the Mavenlink expert at Liquid

Support the development of tools, procedures, workflows, communications, and training activities related to the implementation of change initiatives

Drive operational excellence in the organization by identifying and  executing processes that create efficiency, remove obstacles and improve operational metrics

Actively manage the balance between internal and external resources, matching skill sets to work, monitoring capacity and availability, all towards the ultimate goal of optimizing utilization

Develop and document operational trends

Partner with discipline leads to identify and unlock workflow improvement opportunities and continuous improvement to Mavenlink system

Partner with discipline leads to build and automate reports and dashboards that provide insights into business measurement and effectiveness

Provide ongoing reporting and analysis for Leadership Team and others required to inform and support business decisions

Lead Resources Allocation meeting

Partner with discipline leads and Director of Program Management to identify and resolve scheduling conflicts, workload imbalances, skills gaps

Partner with Talent Acquisition Manager to identify freelance talent needs


What you bring:

5+  years of experience in Operations in relation to - Project Management or Production in an Agency setting

Bachelor’s degree in Business, or related field preferred

Mastery of Mavenlink Project Management tool -  Mavenlink experience is required and other similar or complementary tools related to effective agency project and production management are a nice to have

Experience leading initiatives to optimize a scaling organization while working with other stakeholders to align on best practices and efficient models

Desire to be into the detail, systems, processes, profitability, utilization, production and delivery

Must be able to examine financial data, as well as implement and suggest solutions to improve profitability  within the  production environment  

Experience in an entrepreneurial environment, thinking strategically and executing methodically while thriving in ambiguity and embracing a fast-changing environment

Experience in implementation of large scale projects and change management process

Communicates effectively in writing, verbally, and through presentations


We build brands people believe in.  

For companies that rely on their brands to give them a competitive advantage, Liquid Agency is a full-service brand, employee and customer experience agency that fuels growth, creates value and captures ROI. 

We leverage the power of brand to solve today’s most difficult business challenges by designing experiences for brands and their customers and employees—experiences that all connect with the heart of an organization’s real meaning and purpose. 

We make it fast, and we make it real, through a powerful and agile approach called Silicon Valley Thinking™, providing speed to market in a time of rapid change.

The result is measurable business growth, and brands people believe in.

Liquid Agency is recognized the world over as a progressive thought leader in the field of branding, culture, and experience. We are fortunate to work with some of the most innovative clients of our time. Join us so you can do the best work of your career!


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